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General Information
Topics
Topics
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Physician Referrals |
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Advanced Pain Medicine, PSC is a referral based practice that provides medical consultations, treatment, and recommendations for a spectrum of pain and spinal disorders.
Because we are referral based, we work closely with the patients referring care physician in the treatment plan of the patient. Because we understand that time is a critical component in the treatment of pain, we work very hard to ensure patients are scheduled for an appointment within less than 2 weeks.
If you are a referring physician and interested in referring a patient to Advanced Pain Medicine, PSC, please use the link below to print the referral form, complete, and fax to our office at (859) 271-0220. |
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Medication Refills |
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You may call (859) 271-3114, Monday – Friday, between 8 am and 5 pm and leave a request for a refill in our nurse’s mailbox. They will review these messages daily and return call each day between 4 pm and 5 pm. It is, however, the policy of Advanced Pain Medicine, PSC to never call narcotic prescriptions into the pharmacy. Refills for this type of medication must be given by the physician at the time of the office visit. |
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Medical Records |
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The relationship between a Physician and patient is confidential information, which is why we handle your medical records with the utmost care and confidentiality. Before we can release any medical records, you MUST sign a written consent stating what part of the records you would like released and to whom they will be released. We take this matter very seriously and appreciate your cooperation with our policies and procedures regarding this issue. |
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Appointment Cancellations |
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Our goal is to provide quality and timely care to all of our patients. As a result, we ask that you give us 48 hours notice if you cannot keep your appointment. This allows us to serve all of our patients in need of treatment. |
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Payment Policy |
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We do expect payment at the time services are rendered. Therefore, any co-payments, deductibles, and co-insurances will be collected at the time of your visit. We do accept most health insurance plans, including Medicare and Medicaid and will file those claims for you.
Those patients without insurance will be expected to make payment in full at the time of service. We do accept cash, check, Visa, and MasterCard.
You are expected to notify us if there are any changes to your insurance and to provide a copy of your insurance card with each visit. |
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After Hours Emergency |
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If you have questions after-hours, weekends, or holidays concerning a procedure you have received, you may leave a message with our answering service and our on-call physician will promptly return your call. We ask that these calls be limited to serious illness.
Medications will NOT be refilled by the on-call doctor. You must call the office directly.
If it is a life-threatening situation, go immediately to the nearest Emergency Room and be sure to inform your physician of the situation. |
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Phone Calls |
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In order to prevent delays in answering your questions, when you call our office at (859) 271-3114, your call will be routed to the appropriate person.
If you need to speak with a nurse, please leave a message in their mailbox, and they will return your call that day between 4pm and 5pm. |
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Office Visits |
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Unlike most pain management facilities that often have long wait periods to obtain an appointment, we work very hard to get our patients in quickly to begin treatment. Because we are a referral-based practice, your first appointment will be made by the referring physician. We encourage you to schedule your follow-up appointment with each visit to ensure you can get a time-appropriate appointment for your treatment plan and so that we can maintain a continuity of care.
We will be calling to remind you of your appointment 24 hours in advance. Out of respect for all of our patients, we ask that if you cannot keep your appointment, you cancel at least 48 hours in advance. This allows us to treat other patients in need. |
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Patient Expectations and Responsibilities |
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Patient Expectations:
- You will be treated in a respectable and dignified manner by our staff.
- Your privacy will be maintained regarding your personal information and your health care will be kept in the strictest of confidence.
- You will receive sufficient information prior to signing an informed consent for a procedure.
- You can speak to your physician regarding your medical records and receive, on written request, a copy of that record.
- You have the right to be notified of unforeseen delays in your provider’s schedule.
- you have the right to make a complaint and expect a timely response to that complaint.
Patient Responsibilities:
- To be cooperative in dealing with your provider and our staff.
- To be honest and open about your medical history and background.
- To assist in gathering any necessary documentation from other providers in our attempt to provide you with quality, comprehensive care.
- To notify your provider concerning any medical emergencies.
- To schedule an appointment and be prompt for each appointment.
- To notify the staff of the need to cancel or reschedule an appointment within 48 hours.
- To express your concerns and opinions concerning our practice and your treatment plan.
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